Sofitel Guest Satisfaction

An example of increase guest satisfaction


M Gallery by Sofitel conducted a survey of 3000 of their hotel guests on the impact that fragrances have on their experience of the hotel.


The survey found 78% of women and 74% of men generally like scented spaces. Meaning that we can Make guests feel more relaxed and delighted with the space around them encouraging a higher evaluation of their hotel experience.

78% of women generally liked scented spaces.

74% of men generally liked scented spaces.

This research was sourced from:
This example was taken from an external independent study undertaken by M Gallery by Sofitel

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